Policies

Payment

• We do not accept checks.
• Pre-payment is required for special order bikes, items, and parts.

Returns

• We accept returns on unopened/unused items with receipt within 30 days of purchase.
• Exchange only for unworn apparel/clothing with receipt within 30 days of purchase.

E-Bikes

For safety, we only repair E-bikes with UL approved systems/batteries. We do not repair E-bikes with modifications or after-market conversion kits. If we are unable to verify these requirements we cannot repair the bike. We love E-bikes, but due to the lack of regulations and standards surrounding their manufacturing and sourcing, we have to create our own.

Non-Functioning Brakes

Bikes brought in for repair that do not have a functioning or safe braking system will not be accepted unless customer agrees to brake repair and is responsible for cost. This is for the safety of our customers.

Bike Storage Fee

A daily storage fee of $5 per day will be incurred for bikes not picked up within 7 business days of being notified, unless prior arrangements made. Bikes not picked up within 30 days will be surrendered to Magnolia Cycles.

We appreciate your understanding and thank you for supporting our locally owned, independent bike shop!